Questions, answered.

Just reach out — we’d be happy to chat through your setup and recommend the plan that fits best. There’s no pressure either way, and you can always upgrade or downgrade between billing cycles once you’re started.

Yes. Plans can be upgraded at any time and the change takes effect on your next billing cycle. Downgrades follow the same schedule. There are no penalties for changing plans.

Every report is color-coded:

Green means everything is working as expected. No action needed.

Yellow flags something worth keeping an eye on. Informational only — we’re not charging you for anything. We just want you to know what we’re seeing so it doesn’t surprise you later.

Red means urgent — you should fix this as soon as possible. We’ll contact you directly with details, photos if relevant, and a recommended fix.

Either way, nothing happens without your go-ahead. We’ll send you a quote for any corrective work (billed at your locked-in $145/hour member rate), and the decision to repair is always yours.

A scheduled monthly visit, typically 1–2 hours depending on the size and condition of your system. Our technician physically inspects cameras, mounts, the recorder, and any battery backups. We perform a battery health test, verify image quality and recording status, identify visible wear or damage, and document everything in a written report.

On Complete and Elite plans, we also clean accessible cameras and lenses during each visit, which makes a real difference for outdoor cameras exposed to dust, rain, or salt air.

Our standard non-member labor rate is $195/hour. As an active Watch4U member, your rate is locked in at $145/hour — a savings of $50/hour every time we work on your system. Over a typical service call, that’s a noticeable difference. Over a year of any meaningful service, the savings frequently exceed the cost of the plan itself.

You can pay monthly or annually. Annual is the better deal — pay 12 months up front and lock in the lower monthly rate. Monthly is slightly higher per month but gives you full flexibility to cancel any time with three business days’ notice.

Either way, your rate is locked in for the duration of your plan, and any service work outside your plan’s scope is billed at your member rate of $145/hour.

Plans are offered month-to-month or as a 12-month commitment. The annual rate is the discounted rate shown on each plan. Month-to-month is also available at a slightly higher monthly rate, with no long-term commitment.

Annual plans are billed in full at signing and are non-refundable. Month-to-month plans can be canceled at any time with three business days’ written notice before the next billing date.

When you click “Choose [plan]” on the plans page, you’re taken to a digital proposal. There you’ll see the full plan details, terms and conditions, and a signature box. You sign electronically with your name, then enter your payment information to start the plan. The whole thing takes under five minutes.

You’ll get an email confirmation with a copy of the signed agreement. We’ll also reach out within one business day to confirm remote access and schedule your first inspection.

Your rate is locked in for the term of your plan. At renewal, prices may adjust to reflect inflation or service costs, but increases are capped at 5% per year unless you’re notified in writing at least 30 days before renewal.

Member benefits — including your locked-in $145/hr labor rate — apply as long as your plan stays active and in good standing.

Yes. Watch4U is our ongoing maintenance service — Install4U is our installation and repair business. Same company, same hands, two services. If you need a new system, an expansion, a repair, or anything beyond scheduled maintenance, we handle it. Active Watch4U members get the locked-in member rate ($145/hr) on any of that work.

Active members on Watch4U+ and above get scheduled ahead of non-member service requests. When you send us a message, we respond within one business day and get you on the calendar before non-plan work. Specific timing depends on availability, but you’ll always be in line ahead of clients without an active plan.

For Elite members, we’ll respond to urgent service requests the same business day — provided you reach us during business hours: Monday–Friday, 9am–5pm Pacific. “Same-day” means we acknowledge your request and start working the issue (remote diagnostics, scheduling, parts check) that same day. It doesn’t guarantee an on-site visit that day, since scheduling depends on availability and the nature of the issue. Requests received after 5pm or on weekends are addressed the next business day.

In most cases, yes. We’ll do a one-time system assessment first to make sure we can support your existing equipment remotely or on-site, and to understand the current condition of the system. Once that’s complete, you can sign up for any of the Watch4U plans.

The assessment fee is typically credited toward your first month of service if you sign up.

Service plans aren’t emergency dispatch — they’re scheduled professional oversight. But if you call us between inspections and need help, your locked-in member labor rate applies. On Watch4U+ and above, you also get priority scheduling, which puts you ahead of non-member service requests. Elite members get same-day response during business hours, with the first service hour free.

Most modern security systems have a way to access them over the internet — either through the manufacturer’s cloud platform or through your own network. Remote access lets us check system health without needing to be on-site. We can verify cameras are online, confirm recording is happening, review storage, and check for system errors.

You’re responsible for maintaining the internet connection, current login credentials, and any required network access. If access is interrupted, we’ll let you know and reschedule the inspection.

When something happens on your property and you need to pull a video clip — for an incident, an insurance claim, or just your own records — most owners aren’t sure how to retrieve, clip, and export footage from their system. We’ll help you do it, included with every Watch4U plan. Send us a time window and we’ll guide you through the retrieval (or do it ourselves remotely if your plan supports it). No extra charge.

If you buy new cameras, recorders, or other security equipment through Install4U while on an active plan, you get a discount on the equipment cost. The discount scales with your tier — 3% on Watch4U+, 5% on OnSite, 7% on Complete, 10% on Elite.

Fine print: the discount applies to select brands and models. It can’t be combined with active manufacturer promotions or below-cost sale items. We’ll always let you know up front what discount applies before you order.

Service plans don’t cover replacement equipment, major repairs, system expansion, new cabling, emergency dispatch, or guaranteed detection of every possible issue. Service is limited to what’s reasonably accessible at the time of the scheduled inspection or remote check.

If something is found that needs repair beyond the plan’s scope, we’ll quote the work at your locked-in member labor rate — no surprises.